Privacy Policy

At Batci UK, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website www.batci.co.uk or interact with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you place an order, sign up for our newsletter, or contact us via forms, we collect personal information such as your name, email address, phone number, postal address, and payment information.
• Payment Information: Payments made through our website are processed by Stripe. We do not store your payment card details. Stripe handles your payment data securely in compliance with PCI-DSS standards. For more details on Stripe’s practices, please refer to Stripe’s Privacy Policy.
• Analytics Information: We use Google Analytics to collect data about how you interact with our website, such as your IP address, browser type, pages visited, and time spent on our site. This helps us improve the user experience and website performance. For more information, please review Google’s Privacy Policy.
• Communication Data: When you contact us through our Contact Forms, email, or phone, we may collect information about your message and contact details for customer service purposes.
• Social Media: Our website includes links to our social media channels (such as Instagram, Facebook, and Twitter). If you interact with us through these platforms, the data you share may also be subject to their privacy policies.

2. How We Use Your Information

We use your data for the following purposes:

• To process and fulfil your orders.
• To manage your customer account and respond to your inquiries.
• To communicate with you regarding updates, promotions, and offers (if you have opted in).
• To analyse website traffic and improve our website’s performance using Google Analytics.
• To process payments securely using Stripe.

3. Legal Basis for Processing

We collect and process your personal information based on the following legal grounds:

• Contractual necessity: To fulfil your order or respond to your inquiries.
• Consent: For marketing communications (you can withdraw consent at any time).
• Legitimate interests: For the use of Google Analytics to improve our website and services.

4. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties to help us provide services, such as:

• Payment processors: Stripe for secure payment handling.
• Analytics providers: Google Analytics to analyse website traffic.
• Shipping companies: To deliver your orders.

Any third parties we work with are required to comply with data protection laws and maintain the confidentiality of your information.

5. Data Security

We take the security of your personal data seriously. We use secure servers and encryption technologies to protect your data from unauthorised access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, so while we strive to protect your data, we cannot guarantee its absolute security.

6. Retention of Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including to comply with legal obligations and resolve disputes.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request corrections to inaccurate data.
• Deletion: You can request that we delete your personal data, where applicable.
• Withdrawal of Consent: You can withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us at sales@batci.co.uk.

8. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. Please be aware that we are not responsible for the privacy practices of these external sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please email us at: sales@batci.co.uk